Privacy Policy

This Privacy Policy describes how Elandar Solutions ("we", "our", or "us") collects, uses, and protects your personal data when you use our CRM platform available at elandarsolutions.com.

We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Who We Are

2. What Data We Collect

We may collect and process the following categories of personal data:

Personal and Contact Data

• Full name
• Email address
• Phone number
• Address

Account and Business Data

• Company name
• VAT number
• Business address

Payment Data

• Payment method details
• Billing history (processed by secure third-party providers like Stripe)

Usage Data

• Login and logout times
• Feature usage and clickstream data
• IP address, device information, browser type

Customer Data (Data You Upload)

If you input or upload your customers' data into our platform, we process this as a data processor on your behalf.

3. Legal Basis for Processing

We process personal data based on the following legal grounds:

• Performance of Contract – to provide and manage your account
• Legal Obligation – to comply with tax, accounting, and legal requirements
• Legitimate Interests – to improve services, communicate updates, and protect against fraud
• Consent – where required, such as for sending marketing emails

4. How We Use Your Data

We use your data to:

• Create and manage your user account
• Process payments and issue invoices
• Communicate service-related updates
• Analyze user behavior and improve our services
• Comply with legal obligations
• Protect the platform from abuse

5. Sharing Your Data

We may share your data with:

• Payment processors, such as Stripe
• Hosting providers, such as AWS
• Email service providers, for transactional communication

All subprocessors are contractually bound to handle your data securely and lawfully. We never sell your personal data.

6. International Transfers

Your data may be transferred outside the European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place to protect your data in accordance with GDPR.

7. Data Retention

We retain your personal data only as long as necessary for:

• Providing the service
• Fulfilling our legal and financial obligations
• Handling disputes

You can request deletion of your data at any time (see Section 8).

8. Your Rights (Under GDPR)

You have the right to:

• Access the personal data we hold about you
• Correct inaccuracies in your data
• Request deletion ("right to be forgotten")
• Restrict or object to processing
• Request data portability
• Withdraw consent (where applicable)

To exercise these rights, contact us at privacy@elandarsolutions.com. You may also file a complaint with your local Data Protection Authority.

9. Security Measures

We use appropriate technical and organizational measures to safeguard your personal data, including:

• HTTPS encryption
• Secure servers and cloud infrastructure
• Access control and auditing
• Regular security testing

10. Cookies & Tracking Technologies

We use cookies to:

• Enable core functionality
• Analyze site usage
• Store preferences

You can manage cookie settings via your browser or our Cookie Policy.

11. Children's Privacy

Our service is not intended for children under 16 years of age, and we do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of any material changes via email or through the platform.

13. Contact Us

For privacy-related questions or to exercise your data rights, contact: